Refund policy

At Mysticare, we want you to be happy with your order. Please read our return and refund policy below.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, leaking, defective, or not what you ordered, contact us within 24 hours of delivery with your order number and an unboxing video or clear photos. Once we confirm the issue, we will send you a replacement or a full refund at no extra cost.

Returns

Because our products are personal care items, we can only accept returns of products that are unopened, unused and in their original sealed packaging. Return requests must be made within 7 days of delivery. Opened or used products cannot be returned for hygiene reasons, unless they are damaged, defective or the wrong item. Items sent back without first contacting us will not be accepted.

How to request a return or refund

Message us on WhatsApp at +92 336 8461940 or email info@mysticarepk.com with your order number and the reason for your request. We will reply with the next steps.

Refunds

Once your return is received and checked, or your damaged/wrong-item claim is approved, we will let you know whether your refund is approved. Approved refunds are processed within 7–10 business days:

Card payments: refunded to the same debit or credit card used for the order.

Bank transfer and Cash on Delivery orders: refunded by bank transfer to the account you provide.

Your bank may take a few extra days to show the refund.

Order cancellations

You can cancel an order before it has been dispatched by contacting us on WhatsApp or email. Prepaid orders cancelled before dispatch are refunded in full.

Contact

Mysticare Supplies (Pvt) Limited · WhatsApp: +92 336 8461940 · Email: info@mysticarepk.com